Privacy information for the Genericom website.

This Privacy Policy explains how Genericom collects, uses, and protects personal information when you contact us or interact with our website.

Last updated: December 2025

1. Information We Collect

We only collect personal information that you voluntarily provide, including:

Email address
Phone number if provided
Message content sent directly by email or other communication channels

You should not submit confidential, financial, medical, or sensitive information through our website. Any information you choose to provide is submitted at your own discretion.

2. How We Use Your Information

Your personal information is used solely for responding to enquiries.

It may also be used for professional or business-related communication.

Information may be retained for internal administrative purposes.

Genericom does not sell or rent your personal information. We may retain correspondence as needed for documentation, security, or legal purposes.

3. Message Transmission

Messages sent to Genericom by email or other communication channels are handled through external service providers. While modern transmission methods commonly use encryption, no internet communication method is completely risk-free.

Your data may pass through servers located in other countries
Email communication carries inherent risks outside our control
Genericom is not responsible for outages, delays, or failures caused by external service providers

4. Website Analytics

Our website uses a privacy-conscious analytics system to understand general usage patterns. The system may collect anonymized technical data such as:

Device and browser type
Approximate, non-specific region
Visited pages and duration
Referring websites

All analytics data is anonymous and does not identify individual visitors.

Cookies may be used strictly for performance measurement and do not provide personal identifiers.

5. Data Security

We take reasonable steps to protect personal information from unauthorized access or misuse. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute protection.

6. Data Retention and Your Rights

You may request access to your personal data.

You may request correction of inaccurate information.

You may request deletion where legally permitted.

Requests may be denied when necessary for security, fraud prevention, or legal compliance. Please contact our legal department directly at legal@genericom.eu.

7. Third-Party Links

Our website may contain links to external websites such as social media platforms. These websites operate independently and have their own privacy policies.

8. Policy Updates

This Privacy Policy may be updated periodically without prior notice. Continued use of the website indicates acceptance of the latest version.

9. Contact

For any privacy-related questions or legal concerns, please contact our legal team at legal@genericom.eu.

Meshari Street, No. 100, Fushë Kosova, Kosovo