Privacy Policy

1. Information We Collect

We only collect personal information that you voluntarily provide, including:

• Your name
• Email address
• Phone number (if provided)
• Message content submitted through our contact form

You should not submit confidential, financial, medical, or sensitive information through our website. Any information you choose to provide is submitted at your own discretion.

2. How We Use Your Information

Your personal information is used solely for:

• Responding to enquiries
• Professional or business-related communication
• Internal administrative purposes

Genericom does not sell or rent your personal information. We may retain correspondence as needed for documentation, security, or legal purposes.

3. Contact Form & Message Transmission

Messages submitted through our contact form are transmitted securely through a trusted external processing service. While encryption is used, no internet submission method is completely risk-free.

• Your data may pass through servers located in other countries
• Email communication carries inherent risks outside our control
• Genericom is not responsible for outages, delays, or failures caused by external service providers

Information submitted through the contact form is not used for advertising or tracking.

4. Website Analytics

Our website uses a privacy-conscious analytics system to understand general usage patterns. The system may collect anonymized technical data such as:

• Device and browser type
• Approximate, non-specific region
• Visited pages and duration
• Referring websites

All analytics data is anonymous and does not identify individual visitors.

Cookies may be used strictly for performance measurement and do not provide personal identifiers.

5. Data Security

We take reasonable steps to protect personal information from unauthorized access or misuse. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute protection.

6. Data Retention & Your Rights

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion where legally permitted

Requests may be denied when necessary for security, fraud prevention, or legal compliance. Please contact our legal department directly at:

legal@genericom.eu

7. Third-Party Links

Our website may contain links to external websites such as social media platforms. These websites operate independently and have their own privacy policies.

8. Policy Updates

This Privacy Policy may be updated periodically without prior notice. Continued use of the website indicates acceptance of the latest version.

9. Contact

For any privacy-related questions or legal concerns, please contact our legal team at:

legal@genericom.eu
Meshari Street, No. 100, Fushë Kosova, Kosovo